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Home › Customer Assistance › Privacy And Security

Privacy And Security

We appreciate your support of the Ten Thousand Villages mission, and we strive to maintain honorable working relationships with our artisans and our customers.  We do not share your information outside our organization or sell your information to third parties. 

Ten Thousand Villages is committed to protecting your privacy and security as you use our website. To help you understand how your personal information will be treated as you use our site, we developed the following privacy policy:

As you browse our website we collect the following information:

  • The Internet Protocol (IP) addresses of visitors to our site
  • The email addresses of those who communicate with us via email or create accounts on our site
  • Compiled information about what pages website users access or visit
  • User-specific information on what pages website users access or visit, the time they visit and the duration of their stay

This information is used to improve the content and usability of our website.

As you send inquiries to us via our website we collect the following information:

  • The names and email addresses of site visitors who contact us
  • Any other information provided by contacts about the nature of their inquiry
  • The Internet Protocol (IP) address of the contact
  • The website referrer that explains how the contact found oursite

We use this information to Respond to inquiries and improve the substance and usability of our website.

As you purchase items using your tenthousandvillages.com account we collect:

  • The names and contact information of site visitors who create an account on our site
  • Order, billing, and shipping information
  • Note: We do not store credit card information on this site. If, during the checkout process, you choose to store credit card information for future use, it is stored securely by the payment processing gateway.

We use this information to:

  • Process payments and ship orders
  • Respond to inquiries
  • Determine additional items that may be added to our future product offering
  • Generate site and product performance reports for Ten Thousand Villages use only

As you purchase items without creating a tenthousandvillages.com account we collect:

  • The names and contact information of site visitors who do not create an account on our site
  • Order, billing, and shipping information

We use this information to:

  • Process payments and ship orders
  • Respond to inquiries or questions
  • Improve the substance and usability of our website
  • Generate site and product performance reports for Ten Thousand Villages use only.

Security

To transfer visitor information, the Ten Thousand Villages site uses standard encryption technologies.  As we transfer sensitive data (such as financial information) we use a secure server that prevents third parties from intercepting and interpreting the data.

 


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